Terms and Conditions

General Terms and Conditions

Article 1: Offer, Descriptions and Photos on the CNMUERTE online shop

Each offer is only open to customers living in the US. The articles are intended for normal private use only.

Despite the fact that the catalog and website have been compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors or is not up-to-date.

If you have specific questions about, for example, quantity, color, availability, delivery time or delivery method, please send an email to us at Satan@cnmuerte.com 

Article 2: Order

After the customer has confirmed and sent the order, they will receive an automatically generated email confirming his order. The customer is obliged to check the information stated on this order form and to inform CNMUERTE of any errors or defects.

Article 3: Delivery

The package will be sent after CNMUERTE has received the payment. Due to the handmade nature, it may take up to 12 days (depending on order date) for the item to be completed and packaged. Delivery takes place within five working days in the US. Items are sent via USPS. 

Article 4: Right to renounce - return

The consumer of the CNMUERTE online shop has the right to inform CNMUERTE that he / she renounces the purchase, without paying a fine and without giving a reason within 14 days from the day following the delivery of the product. On return, the purchase of the product will be refunded within 14 days. You will be informed that the cost of returning the product is at your expense.

Customers who wish to exercise the right of renunciation must contact customer service within 14 days from delivery via satan@cnmuerte.com  and the goods within 20 days from the delivery of the goods at their expense.

Since the nature of the products, only items that are in the original and undamaged packaging together with all accessories, instructions for use and invoice or proof of purchase can be taken back.

Will under no circumstances be taken back:

used, soiled, damaged or incomplete articles
articles of which the packaging (or part of it) has been opened
articles that cannot be returned due to their nature

Article 5: Shipping risk

CNMUERTE cannot be held responsible for loss, theft or damage during shipping. 

Article 6: Complaints

Complaints or disputes must be reported within 14 days after delivery by registered letter on pain of forfeiture. If the complaint is found to be well-founded, our liability is limited to the exchange of the goods. Any liability of the sales is limited to the amount actually paid for the order.

Article 7: Customer service

Customer Service can be reached by contacting Satan@cnmuerte.com.

Article 8: Privacy

CNMUERTE undertakes to use your data exclusively for the execution of the concluded agreement that you conclude through your order. If you also want to receive information by e-mail, please also provide your e-mail address.

Our website uses cookies. Cookies consist of a standard internet technology that makes it possible to store and access certain information on the user's system. Cookies cannot be used to identify people, a cookie can only identify one machine. Every internet user can set his computer in such a way that cookies are not accepted. If your computer does not accept cookies, you may experience problems during the ordering process. If this is the case, we request that you contact us so that we can still enter your order.

Our website keeps online (anonymous) visitor statistics to see which pages of the website are visited to what extent. If you have any questions about this privacy statement, please contact us at info@cnmuerte.com